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VICUT EXHIBITION
VICUT team
VICUT Partners
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Company Details:
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Free Pre-Sales Consulting / Free Sample Making
VICUT offers 12 hours quick pre-sales response and free consulting. Any kind of technical support are available for users.
Free Sample Making & Testing is available.
We offer progressing solution design to all the distributor and users.
Strict Quality Control of Production
VICUT Quality Control does not exist independently, but throughout the whole production process. Our QC system mainly divided into following steps:
1-7 Days Quick Delivery
We have mass production and stock & ready item, for these items, we offer 5-7 days quick delivery time. For customized requirements, we will trade you as the priority customer and to produce your cargo in the first time.
24 Hours After-Sales Service
Life-time technical support is offered to all dealers and end users, a phone call or an email will reach to us easily.
Free guarantee repair (including labor and material): free repair service during the quality warranty period and reasonable charge for spare parts and maintaining service after the quality warranty period. We will never exempt our responsibilities on product owned defects.
Responding time: upon receiving user’s notification, we ensure 24-hour after-sales technical support.
Spare parts: necessary spare parts are provided together with products to customers.
Free technical training: integrative and normative technology training is available for free to customers by our technical personnel to ensure they are skilled in regular operations of hardware and software of products and they are able to estimate and solve small problems.
On-site training: Vicut is able to send english speaking technicians to customer place for making training and installation for our machinery.
Telephone investigation: our after-sales team will phone the user every month during the warranty period to follow up the working condition of the products, and to discover and solve problems, if necessary.
Software upgrade: lifelong maintenance of controlling system, incessant improvement of the system functions and continuous software upgrades.
Factory inspection: We welcome customers to inspect our factory at any time, so as to know more about VICUT.
For more detailed information on VICUT digital cutting machines, please do not hesitate to contact us! We welcome your inquiries to our email: vivien@vicut.cn , and look forward to working with you.
Contact Person: Ms. Vivien
Tel: +86-15305605250